There is no ticket queue. Your message goes to Sorin, who built the thing you are asking about; the response time your plan lists on the pricing page is the one you get.
Something is broken
Tell us what you did, what you expected, and what happened instead. If a page showed an error, the time it happened is enough to find it in the logs — no screenshot needed, though one never hurts.
Billing or your account
Write from the address on the account where you can. For anything about a charge, an invoice, or a plan change, include the account email and the date — billing questions get the priority queue.
Privacy and your data
Testimonial submitters do not need to write in at all — every submission carries a self-service link to view, edit, withdraw, export, and erase. For anything that link does not cover, message us and it gets handled directly.
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